At Quinteassence Kava Bar, we are committed to providing our customers with the highest quality Kava products and an exceptional experience. We understand that there may be instances where you need to return or exchange a product. To ensure a hassle-free experience, please read our Refund and Returns Policy carefully.
To initiate a return, please follow these steps:
Once we receive and inspect your returned item(s), we will notify you via email. If your return is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method, and the amount will include the purchase price of the returned item(s) and any applicable taxes. Please note that shipping fees are non-refundable.
If you wish to exchange a product for a different item, please follow the return process as described above and place a new order for the desired item.
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will require photos of the damaged or defective product and will arrange for a replacement or a refund, as appropriate.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at:
Phone: (555) 123-4567
We appreciate your business and look forward to serving you with the finest Kava products and experience at Quinteassence Kava Bar.